Reference

How We Handle Your Data

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the lobby secure.

Account data protectionWallet transaction recordsCookie and session trackingData access requestsRegional compliance
BD7777 How We Handle Your Data
DATA HANDLING

How We Protect Your Information

Account credentials are encrypted at rest and in transit; session tokens expire after thirty minutes of inactivity so no one can hijack an open browser tab. Wallet transaction logs—bKash, Nagad, Rocket—are stored separately from personal profile data and accessible only to the withdrawal verification team. We review privacy practices twice a year to align with evolving local standards, and we notify account holders by email or in-app message if a material policy change affects how we use their data.

Session Security

Tokens expire after thirty minutes of inactivity; if you leave your phone unlocked on the lobby page, the system logs you out automatically and requires OTP re-entry to prevent unauthorized access.

Wallet Data Separation

Deposit and withdrawal records for bKash, Nagad and Rocket sit in a separate database partition accessible only to the finance and compliance teams; customer-support agents see transaction status but not your full wallet history.

Cookie Disclosure

We set session cookies to keep you logged in, analytics cookies to measure lobby traffic and preference cookies to remember your language choice; you can block third-party cookies in your browser without losing core account functions.

Retention Policy

Active-account data stays live as long as your profile is open; when you close an account we archive transaction records for the minimum period local law requires, then delete personal identifiers while preserving anonymised audit trails.

PRIVACY CONTACT

How to Reach Us About Your Data

Submit a data request through live chat and the support team will guide you through verification—usually your registered mobile number and a recent deposit reference. Email privacy questions to the address on the contact page; response time is typically one to two business days. If you want to delete your account or request a copy of your records, start the process in account settings under privacy controls and we will confirm the steps.

Live Chat Open the chat widget from any page, tell the agent you want to make a privacy or data request, and they will verify your account before proceeding with access, correction or deletion steps.
Email Inquiry Send privacy questions or data-access requests to the support email listed on the contact page; include your registered mobile number and account username so we can verify your identity and respond within two business days.
Account Settings Navigate to account settings, select privacy controls, and submit a formal data request or account-deletion ticket; the system will prompt you for verification and notify you when the request is processed.

Common Privacy Questions

We collect your mobile number, email address, chosen username, device identifier and wallet details for bKash, Nagad or Rocket so we can process deposits, verify withdrawals and prevent duplicate registrations.

Active data is deleted within ninety days of account closure; transaction logs and dispute records are archived for the period local regulations require, typically two to five years depending on jurisdiction, then purged.

Yes—submit a data-access request through live chat or account settings; we verify your identity with your registered mobile number and email, then send a downloadable file within seven business days.

Payment processors see transaction amounts and your wallet identifier but not your full profile; game providers receive session tokens when you enter their tables; we disclose records to authorities only when local law compels it.

Block third-party cookies in your browser settings—session and preference cookies will still work so you stay logged in; to opt out of analytics entirely, submit a request through privacy controls in account settings.

We post changes on this page and send an email or in-app notification if the update materially affects how we collect, use or store your data; continued use of the platform means you accept the revised terms.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.